FAQs

Answers to our most frequently asked questions.

What should I do before Maid Possible arrives?

We ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. This will help both your family and our team ensure that all of your possessions are in a safe place.

Do I need to be home for every cleaning service?

No. We work on a 8 a.m. to 5 p.m. schedule, Monday to Friday, and most of our customers aren’t home when we arrive. In the majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.

What if something’s damaged during a service?

We treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

What if we miss something?

The methods we use ensure that your home receives the most consistent clean every time. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

Do I need to provide your team with my own cleaning equipment or supplies?

No. We provide all of the cleaning materials we need and take them with us when we leave. If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

What if I need to reschedule a service?

We understand how unpredictable life can be. If you need to cancel or reschedule a cleaning, we recommend that you call about 24 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling.

How much do your services cost?

Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home, what you’d like cleaned and how often you’d like your home cleaned.

How do I pay?

Payments can be made with check or cash, and we also accept Venmo and Paypal. If writing a check, please make it out to Maid Possible.

Why will my initial clean be more expensive than my other regularly scheduled services?

We’ve found that the first cleaning service brings a home up to a specific standard that Maid Possible is committed to upholding. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home.

How often can you provide service?

Maid Possible is happy to provide service once a week, every other week, or once a month, or can customize a schedule depending on your cleaning needs. We don’t require contracts so you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.